In accordance with EU consumer law, we offer our customers a return and exchange service under certain conditions. If you are not satisfied with your purchase, you can request a return or exchange within 14 days of receiving the item. Please refer to the following specific terms:

Return conditions

The customer must submit a return request within 14 days of receiving the item.

Products must be in new, unused, and intact packaging.

Customers are required to provide their original proof of purchase or order number.  

Return Process

Please submit a return request via email or website.

We will provide a return address and return instructions upon receipt of the return request.

The customer is responsible for the return shipping costs, unless the product is of faulty quality or faulty.

Refund Methods

Once we confirm that the return meets the above conditions, we will process the refund within 14 business days.

Refunds will be made to the original form of payment.

Exchange Policy

If the item is defective or incorrect, you can choose to exchange it. Please apply within 14 days.

The replacement item must match the specifications and price of the original item.

Special circumstances

If the product is defective or damaged during transportation, the customer can request a full refund or exchange.

If the return is due to a discrepancy or an order error, we will cover the cost of return shipping.